- OKX is tightening security with over 600 compliance staff to block shady accounts while promising fairer checks for real users.
- Users using VPNs or in restricted areas may face account checks, even if innocent, as OKX tries to follow strict global rules.
- Despite some false alarms, OKX says account safety won’t be harmed if users are clean, with 24/7 support ready to help.
OKX CEO Star has responded to growing concerns about aggressive account freezes and compliance-related issues affecting some users. In a recent statement, he acknowledged the challenges users face when wrongly flagged as high risk. This response follows increasing reports of accounts being suspended due to VPN use or suspected links to sanctioned regions. Star emphasized that while false positives remain a serious issue, OKX is working to streamline its compliance and risk management processes to minimize such incidents.
Why Some OKX Users Get Flagged
The compliance process aims to ensure OKX is not used for illegal activities. These include money laundering, market manipulation, terrorist financing, and other financial crimes. Hence, the platform uses various tools like identity verification, sanctions screening, and transaction monitoring.
Moreover, OKX evaluates customer risk using a combination of internal data and third-party databases. If red flags appear, the system may demand extra documentation such as proof of address or source of funds. Additionally, users accessing the platform via VPNs or Tor browsers, especially from restricted regions, may raise suspicion.
Consequently, even legitimate users may be asked to verify their identity more than once. Star noted that regulators often push platforms to over-caution. That’s why OKX applies a “better safe than sorry” approach in certain scenarios.
OKX Is Scaling Its Compliance Team
To improve detection and reduce disruption for law-abiding users, OKX has expanded its risk control team. Currently, more than 600 experts handle global compliance across various jurisdictions. This team is tasked with both catching bad actors and improving the experience for honest users.
OKX maintains a zero-tolerance policy against internal misconduct. Besides monitoring customer activity, it also audits employee actions to prevent insider trading or information leaks. Star also reassured users that their documents remain protected under strict privacy policies.
However, he admitted that the current system still produces a notable number of false alerts. He promised continuous upgrades to lower this rate while complying with global laws.
Moreover, Star urged users not to panic if flagged. As long as their funds are legal, account security remains intact. OKX customer support is available around the clock to resolve any concerns or guide users through verification steps.
